Why my new laptop doesn't support any adobe program?

Forum|Forum|1 year ago
October 7, 2024
1 reply
366 views

Hello, I recently bought a new laptop and I wanted to download Illustrator, 
but I get the message that it doesn't work on my device, I updated everything and it still doesn't work.
 I have a Lenovo Legion Slim 5-14 Ryzen 7- 7840HS\32GB\1TB\Win11 RTX4060 OLED laptop.

Thank you in advance for your help.

Correct answer linux_3061

Everything works now, the problem has been solved.

Anubhav M

Community Manager

Hello @linux_3061,

Sorry to hear about the trouble you're having downloading Illustrator. Could you please share the System Information report (https://adobe.ly/3XYqXax) and a screenshot of the error message so I can check this with the team?

Looking forward to hearing from you.

Anubhav

L

linux_3061AuthorCorrect answer

Participant

Everything works now, the problem has been solved.

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