Inspiring

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Why my preview broken, and the only way I can watch the preview is by dragging it around

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I have to drag an object around to make others appear. (Watch my video for detail)

illu.mp4

Ton FrederiksCorrect answer

Community Expert

@phu_nguyen_0529 I downloaded your image and it looks corrupted, it has a resolution of 0 X 0 and the Transform panel gives nan in for position and width and height.

Resaving the file in Photoshop makes it behave correct.

Ton Frederiks

Correct answer

Community Expert

@phu_nguyen_0529 I downloaded your image and it looks corrupted, it has a resolution of 0 X 0 and the Transform panel gives nan in for position and width and height.

Resaving the file in Photoshop makes it behave correct.

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justlearn

Community Expert

@phu_nguyen_0529 wow, that’s like a magic eraser! I do like the idea where @Ton Frederiks is going with, that’s the first thing I would do. The second is restarting the MAC as well.

This happens when you are opening your cloud file, what happens if it’s a local file from your computer? Same issue?

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m

phu_nguyen_0529Author

Inspiring

I restarted Illustrator and my laptop a couple of times, but the problem is still there, so I had to copy all of my artwork and objects in that file into the new one. Only that way did everything go back to normal in the new file, but it's still broken in the old one. It’s like the file is broken, not the application. Also, as I replied to Ton, the file is only broken whenever I import my photo in, which is only about 564 KB, and only that specific photo. And yep, same issue on the cloud and local file.

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Anubhav M

Community Manager

Hello @phu_nguyen_0529

Thanks for confirming what worked for you. Would it be possible for you to share the affected file and the photo you’re having trouble with so we can check it on our end?

Looking forward to hearing from you.
Anubhav

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Ton Frederiks

Community Expert

Does switching to CPU Preview (Cmd E) )help?

You can also try to reset your preferences: https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html

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phu_nguyen_0529Author

Inspiring

I already tried it a few times, but it's still broken. Then I recovered the file by copying and pasting it into a new file. Also, I figured out that this issue happens only when I import my photo, but my photo is only 564KB

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Ton Frederiks

Community Expert

@phu_nguyen_0529 What kind of image is causing the problem? Jpeg, PSD, PNG?

Does resaving in Photoshop help?

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