Why scaling when on custom paper size?

Forum|Forum|7 months ago
September 4, 2025
2 replies
274 views

The print on the right is scaled as expected... the image was printed on US Letter paper

The print on the left is printing the same image on 2.5x3.5 inch paper... note that it for some reason I don't understand it has scaled up a bit.. how do I figure out why this is happening and stop it so it prints unscaled.

D

DoYouLikeHamAuthor

Inspiring

So I found a way to get it the 'right' size... but it involves reverse engineering that it scaled up by 10%... but why?

The only changes are from US Letter in Main Tray to Custom 2.5"x3.5" in the Rear tray.

Tina_Irvine

Community Expert

Hi @DoYouLikeHam,

It's great that you've found a workaround...but you shouldn't have to "reverse engineer" it. Since it's printing correctly on 8.5x11, but not 2.5x3.5 media, try changing Media Size (in Print settings) to "custom" size and type in your exact size: 2.5 x 3.5. You can also click on the "Page Setup..." and "Setup..." buttons on the bottom left of your Print settings. Ensure the paper size, etc, is all input consistently.

Let us know if this helps at all.