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Taylor W
Participant
September 16, 2022
Question

will not export PNG

  • September 16, 2022
  • 2 replies
  • 421 views

infuriating issue where the "opperation cannot complete because of unknown error. [!now]

literally just trying to export as a png.... an operation ihave done countless times.

drivers are updated. i attempted this soloution... https://www.youtube.com/watch?v=Xz5jJIYwiT8 which did not help. euphoria.art.studios@gmail.com please advise..... 

 

I have been using adobe products for years and this summer... i have run into several obnoxious issues resulting in hours on the phone with tech support. These services are expensive and the recient updates... glitchy.

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2 replies

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
September 16, 2022

How large is your artboard? I noticed in the bottom corner it shows you are zoomed out to 3%.

You may be exceeding the limiations of what a PNG allows for canvas size.

    T
    Taylor WAuthor
    Participant
    September 16, 2022
    90"x80" is the size of the artboard.
    i have a lot of things floating around in the workspace around the artboard
    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    September 16, 2022

    Hello Taylor W,

     

    Sorry to hear about this experience. I would request you check if Illustrator is behaving this way with other files as well. Also, try disabling Save in Background check if it helps.

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

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