Windows 10 Desktop 'File not Found'

Question

I have Illustrator files on my desktop. ai files are set to be opened by Adobe Illustrator.

Every time I double click on an Illustrator file on my desktop, I get "file not found". However if I open the same file through Illustrator everything is fine. So, I know the file is there, and that it will open. It just will not open by double clicking or right button clicking and selecting "open".

I can place the file anywhere (ie, on a network drive, in my documents folder, on a USB drive) and the file will open. I put it on my desktop and it will only open through Illustrator.

Can anyone help me?

Anubhav M · Answer

Hello @Tom28738284o7v8,

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying to turn off Backup for desktop items by following the steps shared in this article (https://support.microsoft.com/en-us/office/back-up-your-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057). If you don't mind, could you please follow the steps and share your observations with us? We appreciate your time and effort in helping us resolve this issue.

Looking forward to your response.

Thanks,

Anubhav

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