Windows closing randomly on windows 11

Forum|Forum|3 years ago
June 28, 2022
2 replies
168 views

After updating do windows 11 illustrator can't keep some windows open, for example, when i will save a project the explorer windows open for a split second and them closes. The same happen for color picker and other specifc windows.

Anyone have a fix for this?

This topic has been closed for replies.

Mike_Gondek10189183

Community Expert

Is the window definitely closing, or might it be going to back of another window column? Try creating a workspace you like then saving.

Please drop us a screenshot also and tell us which window disappears so we know how it is docked. Mine looks like this alpha order of the most important items I use.

L

Leonardo TuortoAuthor

Participant

Just a example of waht is happening, couldn't record my entire screen but gives the idea. It is happening on the color picker but the same happen to several other windows like the preferences.

When this happens and I need to use it I just reboot windows and it works well for a while.

Anubhav M

Community Manager

Hello @Leonardo Tuorto,

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

Thanks,
Anubhav

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