Won't let me save a file to my computer

Forum|Forum|4 years ago
April 14, 2022
2 replies
1006 views

Hey there... Since the recent update, I get prompted when running the "save as" command that I can save on cloud, or computer. However when I sellect computer the save button is greyed out and I can't change file names or anything?

Thoughts or help?

Bug

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Ton Frederiks

Community Expert

Looks like something that could be solved by updating Illustrator, your System or both.

Mike_Gondek10189183

Community Expert

Hi Adam,

Looks like your licensing may have become corrupted. No need to reinstall, but make sure you quit the Adobe Cloud.

OOBE RESET WIN

Quit the Creative Cloud desktop app (100% you must do this)
C:\Users\<user folder>\AppData\Local\Adobe\OOBE
The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.
Delete all the files within the OOBE folder, but do not delete the folder itself.
Restart the computer and launch the Creative Cloud desktop app again.

C:\Users\<user folder>\AppData\Local\Adobe\OOBE

Delete all the files within the OOBE folder, but do not delete the folder itself.

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