Won’t let me save new documents

Question

Hi everyone. I've been having an issue in Illustrator recently where it will not let me finish saving a file. It also does not let me open older files that I have. How am I able to fix this? Thank you.

Mike_Gondek10189183 · Answer

Is your Adobe Cloud app up & running without errors?

OOBE RESET MAC

Quit the Creative Cloud desktop app (100% you must do this)
The \Users\<user folder>\Library\ is hidden by default for macOS 10.7 and above. Option click on the GO in the mac finder to reveal the Library folder.
/Users/<user folder>/Library/Application Support/Adobe/OOBE
Delete all the files within the OOBE folder, but do not delete the folder itself.

OOBE RESET WIN

Quit the Creative Cloud desktop app (100% you must do this)

C:\Users\<user folder>\AppData\Local\Adobe\OOBE

The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.

Delete all the files within the OOBE folder, but do not delete the folder itself.

Restart the computer and launch the Creative Cloud desktop app again.

C:\Users\<user folder>\AppData\Local\Adobe\OOBE

Delete all the files within the OOBE folder, but do not delete the folder itself.

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