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coolcaut
coolcaut
Participant
December 12, 2018
Answered

Workspace Missing/Empty, Tools Missing On Start Up

  • December 12, 2018
  • 12 replies
  • 32429 views

After a recent update, Illustrator is missing all tools/toolbars/panels except the main menu toolbar (file, edit, etc.), doesn't save my workspaces (it sees that I have saved past ones), lost my previous workspaces and won't activate any of the built in workspaces. Since this update, I have had to manually turn on the toolbars, windows and tools I want to access every time I open Illustrator.

This is super frustrating and a gigantic waste of my time. I haven't been able to find any exact questions that have the same issue as me but I have seen other issues with workspaces.

I am using Illustrator CC, version 23.01 on Windows 10. I believe that this started after the v23 update.

So far I've uninstalled and reinstalled with no help. Anyone else with this issue able to resolve it?

      Correct answer Koen5EB0
      1. Close Illustrator
      2. Open Run by pressing "Win+R" and type "appdata" and click on enter key.
      3. Open Roaming from Appdata>Adobe>Rename Adobe IIlustrator and Adobe Illustrator 27 Settings folder to .old
      4. Start Illustrator now and check for the issue.

      12 replies

      Show previous replies
      S
      schmoosie
      Participant
      April 29, 2019

      Were there any fixes to this? I am just going through this issue today.

        D
        d-elvis
        Participant
        December 2, 2019

        I feel like this is a common issue. I just updated to AI 24.0 (11/2019). It seems every time there is a major update I lose my Workspace. Even when I tell it to save all preferences when installing (updater specifically asks if you would like to save your interface settings). Very frustrating. Why ask to save your personal workspace when it gets deleted?

          Shefali_L
          Adobe Employee
          Shefali_L
          Adobe Employee
          December 24, 2018

          Hi there,

          Sorry about the delay. I am hopeful that the issue was fixed. If not, please try resetting preferences for Illustrator https://helpx.adobe.com/in/illustrator/using/setting-preferences.html and let us know if this helps or if you need any further assistance.

          Please note: Resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folder in case you want to. Location is mentioned in the article.

          Thanks,

          Shefali

            M
            Mia0D4C
            Participant
            October 1, 2020

            Hello Shefali

            2 years later - this problem still occures.
            Are there any focus on solving this problem or do we just have to live with the frustration, this problem gives us?

              B
              bjørnf41402365
              Participant
              October 1, 2020

              I have the same problem!!

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