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jordonpscorpion
jordonpscorpion
Participant
December 19, 2018
Answered

Workspaces in Illustrator 2019 (23.0.1) not working, Panels a

  • December 19, 2018
  • 4 replies
  • 17350 views

Does anyone else have this issue?
When I start up Illustrator all the panels are turned off. I can turn them on through the window > "panel", but if close Illustrator it resets. All the workspace settings are greyed out and I can't select any other workspaces.

Windows 10 Pro 64 bit,

Intel i7-7700

GeForce GTX 750 Ti

Thanks for any help!

    This topic has been closed for replies.
    Correct answer Bill Silbert

    Try trashing your Illustrator preferences.

    To do so on a PC:

    You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

    To do so:

    On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

    The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

    If this does not work then try uninstalling and reinstalling in the following manner:

    In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (Illustrator) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems  . Then reinstall the program through the Desktop app. Before you reinstall, once again trash all preference files to make sure that your install is completely clean. Then launch Illustrator and see if the problem persists.

    4 replies

    E
    Empire Designs
    Participant
    September 14, 2021

    Had the same issue but I found a nice easy fix... close illustrator, then simply remove your custom workspace files from, e.g. C:\Users\User\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings\en_US\x64\Workspaces, and save to your desktop, restart illustrator and open new file, then close illustartor, move your custom workspace files back, restart illustartor and everything should work as before!

      mfronck
      mfronck
      Participant
      September 29, 2021

      Perfect! Worked like a charm. Thank you!

      GaryL4901
      GaryL4901
      Participant
      January 26, 2020

      Resetting the preferences worked!  CC 2019 on Windows 7.  I didn't get a text dialogue but it worked regardless.

      H
      Hans Packer
      Participant
      October 24, 2019

      Can I offer a possible solution that is less drastic (because I discovered this still happens)? Before you delete your preferences, close all files and then open Illustrator. Do not open an Illustrator file. Here is what worked for me: from the Illustrator Home Screen, just go up to the Window>Workspace menu and choose a workspace. I chose the Classic workspace and then opened a file. Now, when I close Illustrator and reopen, the workspaces are all unlocked. I have no explaination beyond that. I just kept trying stuff and that's what worked. I hope this helps someone.

        S
        samisyrja
        Participant
        October 25, 2019

        Thanks, though this seems to work only with the default workspaces, and not with my saved workspaces. If I select a saved workspace, it won't change and also I'm not able to switch to any other workspace after that. So seems to me it's the saved workspaces that have become corrupted.

        Bill Silbert
        Community Expert
        Bill SilbertCommunity ExpertCorrect answer
        Community Expert
        December 19, 2018

        Try trashing your Illustrator preferences.

        To do so on a PC:

        You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

        To do so:

        On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

        The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

        If this does not work then try uninstalling and reinstalling in the following manner:

        In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (Illustrator) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems  . Then reinstall the program through the Desktop app. Before you reinstall, once again trash all preference files to make sure that your install is completely clean. Then launch Illustrator and see if the problem persists.

          jordonpscorpion
          jordonpscorpionAuthor
          Participant
          December 19, 2018

          Thank you for the quick reply! Manually deleting the preference file did the trick! Thank you!

            Bill Silbert
            Community Expert
            Bill SilbertCommunity Expert
            Community Expert
            December 19, 2018

            Happy to help.

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