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dmokk
Participant
May 10, 2023
Question

Workspaces vanished after reinstall, but chose option to save workspaces

  • May 10, 2023
  • 1 reply
  • 339 views

I reinstalled Illustrator to change the language settings from Dutch to English. I read I had to delete the app first and install again with the Creative Cloud language settings set to English. Everything is synced as far as I'm concerned.

 

Creative Cloud asked me before deleting the app if I wanted to delete or save interface-settings, plugins and other preferences. I chose to save them.

 

I reinstalled Illustrator and all my preferences and workspaces are gone. How can I get them back, and also, come on dude 😞 I chose to save them...

 

( I attached the popup I get for reference, it's in Dutch but this is what it asked me before erasing my preferences anyway )

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1 reply

Ton Frederiks
Community Expert
Community Expert
May 10, 2023

The message is for Photoshop, but I think the workspaces cannot be shared between languages. I copied an English one to a German one an that disappeared after opening the German version.