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J
JON28173061d7bj
Participant
January 30, 2023
Answered

Would appreciate help with a sign in issue.

  • January 30, 2023
  • 1 reply
  • 174 views

I just opened illustrator and I was prompted to sign in. After I signed in, theres a "start your free trial" window that poped up. I was already signerd in prior to this.  I already have an account and the annual renewal is months away. 

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Correct answer Monika Gause

Can you please try the options in here? https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html Does that help?

1 reply

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
January 30, 2023

Can you please try the options in here? https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html Does that help?

J
JON28173061d7bjAuthor
Participant
January 30, 2023

Yes that helped. Thank you, Monika.

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