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Robert363086601939
Participant
August 11, 2025
Question

Zoom ALT+Scroll stopped working

  • August 11, 2025
  • 1 reply
  • 172 views

Hi everyone,

 

I have Illustrator up to date . GPU driver is up to date and suddently zooming using ALT+Mouse Scroll doesn't work as it used to before. Now if I try to zoom out , it barrely zooms out , but if I want to zoom in , it goes to pixel wise. CTRL+0 helps a bit , but I can't work like this. 

 

i9-11900k, gpu 4080, W11 (up to date) 

1 reply

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
August 11, 2025

Hi @Robert363086601939,

 

Sorry about the trouble. Could you confirm the version of Illustrator you’re using via Help > About Illustrator? Also, please check if the same issue happens in multiple documents to rule out it being file-specific. Let me know if GPU Performance is active, and if so, try toggling it to see if it makes any difference. It would also help to test in Safe Mode to rule out any interference from third-party software or extensions: https://adobe.ly/4otNmbZ. If possible, please share a short screen recording of the behavior. 

 

Looking forward to hearing back. 

Abhishek

R
Robert363086601939Author
Participant
August 11, 2025

Hello, 

 

It seems that the latest update messed my entire file. The arboard should be 100x130cm and they were transformed to 100.000 and 130.000 , no wonder I couldn't zoom out, there was no room at all....

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 14, 2025

Hello @Robert363086601939,

That does seem strange. Could you check if this happened with just one file or others as well?

Looking forward to hearing from you.

Anubhav

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