Skip to main content
Radu_Nicolae
Participant
Nov 3, 2020 11:26 AM UTC
Answered

Zoom in not working with shortcut in Illustrator / Photoshop

Hi guys,

 

I have a small issue with zoom in shortcut (ctrl + ) in Illustrator and Photoshop.

In the last 24 hrs I had to sign out and log in in Windows to have active the zoom in shortcut.

It happens randomly because it's working until ...is not. Even if I close and restart the applications or turn off and on my keyboard is still not working. Only the log off is fixing this annoying small issue.

Zoom out and all other shortcuts are working perfectly.

Does anyone else have this issue?

 

Thanks
Radu

    FLORENCIA321506797ijoCorrect answer
    Participant
    Sep 22, 2024 8:27 PM UTC

    Hello,

    This problem just happened to me, and it turns out that what caused it was that my keyboard was set up in another language and not in English, which is my computer language. So, you need to switch the keyboard language, and you should be okay. 

    View reply

    5 replies

    FLORENCIA321506797ijoCorrect answer
    Participant
    Sep 22, 2024 8:27 PM UTC

    Hello,

    This problem just happened to me, and it turns out that what caused it was that my keyboard was set up in another language and not in English, which is my computer language. So, you need to switch the keyboard language, and you should be okay. 

    Translate
      Srishti_Bali
      Srishti_Bali
      Legend
      Dec 30, 2020 4:25 AM UTC

      Hi there,

       

      Sorry about the delay. I am hopeful that the issue was fixed. If not, could you please try launching your machine in Safe mode and let us know how it goes. 

      MAC: https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html

      Windows: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234

       

      Feel free to let us know if you still need assistance. We'd be happy to help.

       

      Regards,

      Srishti

      Translate
      Radu_NicolaeAuthor
      Participant
      Dec 30, 2020 8:05 AM UTC

      Hi Srishti,

      Apparently, it's all good, and I haven't got that issue in the last few weeks. 

      Not sure how it was fixed ...maybe an update from Adobe, not sure but its all good now.

      In the meantime, I also upgraded my video card.

      Thanks,

      Radu

      Translate
      Omar.Fathy
      Community Expert
      Omar.FathyCommunity Expert
      Community Expert
      Nov 3, 2020 11:32 AM UTC

      Try resetting Photoshop Preferences it may help:

      Hold down the following keyboard shorcut and launch Photoshop:

      macOS

      • command + option + shift

      Windows

      • ctrl + alt + shift

      https://helpx.adobe.com/photoshop/using/preferences.html

      Translate
      Radu_NicolaeAuthor
      Participant
      Nov 3, 2020 12:38 PM UTC

      Just happened again in PS and I tried to reset the preferences...is Zoom In is still not working.

      I had the AI opened and the same issue in there and resetting preferences is not working.

      Apparently, this zoom-in issue happens in both apps at the same time ...weird 

      Zoom In is working now after I signed out from Windows and log in back again.

      Weird ...

      Not a major issue but is annoying to do the sign off a few times per day.

      Translate
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices