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Participant
August 28, 2026

AI freezes

  • August 28, 2026
  • 1 reply
  • 6 views

When I restart my computer and an AI window is open, it freezes completely, so I have to force a shutdown to use AI again. 

1 reply

Smriti Capoor
Community Manager
September 1, 2026

Hello ​@Eager_hearted9c56 thank you for reporting this. Can you please share the below details:

  1. Beta build number
  2. System details
  3. Is this the first time you are facing this issue? If yes, have you just upgraded to a new version?
  4. Did you submit a crash report?
Smriti, Product Marketing, Adobe Illustrator