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Participant
Aug 28, 2026 6:25 AM UTC
Needs More Info

AI freezes

When I restart my computer and an AI window is open, it freezes completely, so I have to force a shutdown to use AI again. 

1 reply

Smriti Capoor
Community Manager
Sep 1, 2026 5:50 AM UTC

Hello ​@Eager_hearted9c56 thank you for reporting this. Can you please share the below details:

  1. Beta build number
  2. System details
  3. Is this the first time you are facing this issue? If yes, have you just upgraded to a new version?
  4. Did you submit a crash report?
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Smriti, Product Marketing, Adobe Illustrator