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Smriti Capoor
Community Manager
Sep 22, 2025 12:01 PM UTC
Question

Experiencing hangs after Illustrator launch

Hello,

 

We've observed in our internal reports that some of the users are experiencing hangs after launching Illustrator on macOS devices with a Wacom tablet connected.

 

If you have encountered this issue, we'd greatly appreciate your help in understanding it better.

 

Could you please share the following details about your setup?

  • Wacom tablet model/version
  • Wacom driver version
  • macOS version

 

This information will help us attempt to reproduce the problem in-house and work towards a fix.

 

Thank you for your continued support in improving Illustrator Beta!