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Smriti Capoor
Community Manager
September 22, 2025
Question

Experiencing hangs after Illustrator launch

Hello,

 

We've observed in our internal reports that some of the users are experiencing hangs after launching Illustrator on macOS devices with a Wacom tablet connected.

 

If you have encountered this issue, we'd greatly appreciate your help in understanding it better.

 

Could you please share the following details about your setup?

  • Wacom tablet model/version
  • Wacom driver version
  • macOS version

 

This information will help us attempt to reproduce the problem in-house and work towards a fix.

 

Thank you for your continued support in improving Illustrator Beta!