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Participant
September 10, 2025
Answered

version (30.0) GPU not available

  • September 10, 2025
  • 1 reply
  • 245 views

I already update to newest adobe illustrator 30.0 version, then i can't use smooth's zoom and render features function. It become pretty laggy when moving some object path. Perhaps, my driver was updated to new version (ARM BASED SNAPDRAGON X SERIES GPU DRIVER).

 

Correct answer Pranarki Abe

Hello Adobe Illustrator team,

 

The issue I previously reported regarding the Adobe Illustrator update (version 30.00) is still unresolved.

Previously, in older versions (specifically version 28.00 and below), my GPU driver was still detected by Illustrator's features. However, now in the latest update (version 30.00), my system's GPU driver is no longer detected or is unavailable in the Illustrator performance features.

 

I have already updated to the latest GPU driver from the Qualcomm Adreno website. To be clear, my device is using the latest ARM64-based system with the Qualcomm Adreno X Elite series.

Please help, as I cannot work without the GPU features.

 

Can you please provide an estimated timeframe for when this issue might be resolved?

Thanku

 

 

 

 

 

 

 

 

 

 


Yeayyyy finally afte the last update version on adobe cloud, my GPU features are enabled again. Problem solved

 

1 reply

September 11, 2025

Thank you for reporting this @Pranarki Abe I've reported this to the team and will get back once I have an update for you.

Participant
September 11, 2025

please fix it as soon as possible, really need your help. thank a lot

September 12, 2025

Definitely, the team is aligned to push a fix in the next Beta release.