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Participant
August 14, 2025
Question

3D Capture removed in Sampler 5.1 — no way to revert to 5.0

  • August 14, 2025
  • 2 replies
  • 702 views

Hello,

After updating to Substance 3D Sampler 5.1, I noticed that the 3D Capture feature is now disabled with the message “The 3D capture feature is no longer supported.”

 

What makes this even more confusing is that the Creative Cloud product page for Sampler still lists 3D Capture as a main use case, complete with description and promotional images — which suggests it’s still available in the latest version, while it’s not.

 

To make things worse, there’s currently no official way to install version 5.0 (or earlier) anymore:

  • The “Other Versions” option in Creative Cloud doesn’t list it.

  • The Help Center has no download links for older installers.

 

Why the 3D Capture feature has been disabled?

Can you provide an official way for users to install Sampler 5.0 (or earlier) if they still need 3D Capture? This would help a lot of users who rely on this workflow.

 

I already posted a short comment under the “Substance 3D Sampler 5.1 has just been released!” announcement thread here, but I believe this issue deserves a dedicated discussion.

 

Thank you for your clarification and support.

2 replies

Ares Hovhannesyan
Community Expert
Community Expert
August 15, 2025

I am able to see all previous version of Sampler in CC App Manager under Other Versions

Did you toggle on the older app in CC Manager preferences? May be that can be a reason. But I am able to see old version of Sampler without activating the older Apps button.

 

MikecubeAuthor
Participant
August 14, 2025

The reply is in the other post.