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Inspiring
March 28, 2022
Question

Corrumpt Sampler File -- any way to fix it??

  • March 28, 2022
  • 1 reply
  • 128 views

Hi. A file was working fine, then Sampler crashed, and now it won't load. Backups of the file won't load either.

I've tried it on a mac, and have even put it on my PC and tried there, and both will crash when the file is loaded.  It's big, but not nearly the biggest I have. Problem is, it has like...dozens of textures I've been working on, and it'll be a very  big pain in the bum if I have to recreate them (not to mention, I won't be able to recreate them as they are now).

How can I go about fixing this file? ANy known ways?

Very very scary to think that any file could just go corrupt 😞

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1 reply

LoryAline
Community Manager
Community Manager
March 28, 2022

Hi,

Can you send us your log file and the corrupted project?
https://substance3d.adobe.com/documentation/sadoc/exporting-the-log-file-188974570.html

Can you share the project file with us? We need to see where the problem is to know if we can save it or not.

Regards