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peterm23100475
Participant
June 24, 2021
Answered

Error code 305 on Substance 3D Sampler, tried both solutions and still happening

  • June 24, 2021
  • 1 reply
  • 438 views

I encountered an error 305 installing Substance 3D Sampler from the CC desktop app - on the troubleshooting page, the only tips are "Retry" and "Restart the computer and retry" - neither has done anything. I still encounter the error in trying to install the software. It usually fails around 5% of completion. Any help would be greatly appreciated!

    This topic has been closed for replies.
    Correct answer Baptiste_Substance_3D

    Hello,

     

    The Creative Cloud Desktop team found the issue. The issue is occuring due to a bug with Microsoft memory allocation impacting only Substance Sampler (more details here).

     

    Steps to follow to fix this:

    1. Perform Check for Updates in CCD
    2. Install Substance Sampler

     

    Let us know if it fixes the issue.

     

    Thanks

    1 reply

    Baptiste_Substance_3D
    Community Manager
    Baptiste_Substance_3DCommunity ManagerCorrect answer
    Community Manager
    June 25, 2021

    Hello,

     

    The Creative Cloud Desktop team found the issue. The issue is occuring due to a bug with Microsoft memory allocation impacting only Substance Sampler (more details here).

     

    Steps to follow to fix this:

    1. Perform Check for Updates in CCD
    2. Install Substance Sampler

     

    Let us know if it fixes the issue.

     

    Thanks

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