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Isa5EAA
Participant
February 28, 2025
Question

Mesh Disappears When Applying Material in Adobe Substance Sampler

  • February 28, 2025
  • 1 reply
  • 2751 views

Hello! I hope someone can help me with this. I'm experiencing a problem in Sampler where my mesh (sphere) disappears when I apply a material. No matter what image or texture I add, the object vanishes from the viewport. I've added a recording of my screen so you can see the steps I've taken, and a screenshot of my driver/device information. I use Sampler version 5.0.0

 

I am kind of a noob with these programs and drivers so hope someone can help. thanks 🙂

1 reply

Marion3D
Community Manager
Marion3DCommunity Manager
Community Manager
February 28, 2025

Hi Isa,
Could you please send us the log file linked to a session where you encountered this issue?

- When you are in Sampler if it is currenlty happening, go to the Help menu and select the Export log file item.

- If you have closed Sampler but it happened in the previous session you can grab it from your files: C:\Users\username\AppData\Local\Adobe\Adobe Substance 3D Sampler\log.txt

 

Thank you!

I
Isa5EAAAuthor
Participant
February 28, 2025

Hi, thank you for replying so fast! I've attached the log file

 

 

Baptiste_Substance_3D
Community Manager
Baptiste_Substance_3DCommunity Manager
Community Manager
February 28, 2025

Hello!

It looks like Sampler is not running on your Nvidia GPU but your integrated GPU (AMD). Can you try to force in the Nvidia Control panel to force Sampler to use your Nvidia GPU ?

And also to update your drivers to 566.33

More recent drivers have some issues.

 

Thanks

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