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Francesc5C31
Inspiring
November 2, 2021
Question

Sampler erasing work when duplicating and renaming material

  • November 2, 2021
  • 1 reply
  • 504 views

Hello there! 

 

In our company we have been implementing a pipeline with Substance 3D Sampler as the core for the creation of materials and for some weeks now we have been spontanously losing work. Here you have a following of the events that usually cause this problem:

  1. We create a material that works as a base for a terrain/road/whatever.
  2. We copy and rename the material to create a new version to have varition.
  3. We do the modificatins to gain the variation (different random seeds, twicking of the parameters, etc) and we save the document .ssa. 
  4.  When reopening the document, the work on the new variations disapears, with the layers no longer in the document and everything ereased (except the render previsualization in the project tab). 

 

 

This has happened a handfull of times now and we are starting to grow some concern on the work time lost due to this issue. For now we will be saving multiple version but we hope that this problem is resolved in the future, since Sampler is a great tool that is helping us a lot to improve the development.

 

Best regards,

 

Francesc Loyo

This topic has been closed for replies.

1 reply

LoryAline
Community Manager
LoryAlineCommunity Manager
Community Manager
November 3, 2021

Hi,
I can't reproduce the bug on my side.
Can you report the bug as explained here:
https://substance3d.adobe.com/documentation/sadoc/report-a-bug-172823735.html

So we can follow up and find the issue more efficiently and find a solution.

Thank you

    F
    Francesc5C31Author
    Inspiring
    November 10, 2021

    Hello again,

     

    After further inspection, we think that the problem comes from the SVN system. When updating the files with the SVN, they are set up in "Read only" mode and if we duplicate a file that is shared through SVN, this configuration is also transferred to the new file. We usually make sure to disable the option by hand, but it is very possible that we forget to in some occasions, and for this reason maybe it could be interesting to have a warning message when saving within Substance Sampler. We are still making some tests to confirm that this is the cause of this error, but what do you think? 

     

    Best, 

     

    Francesc Loyo

    LoryAline
    Community Manager
    LoryAlineCommunity Manager
    Community Manager
    November 10, 2021

    Hi,

    Can you tell me with wich version of 3D Sampler you're working?

    Thank you

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