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Participant
Sep 17, 2025 3:40 PM UTC
Answered

Sampler - red overlay to all my materials

I have been capturing materials with the z captis scanner.  While I dont have a lot of experience with sampler, I have been using substance and designer for a few years.  I get this extremely odd error when I try applying the auto tiling feature to my scanned materials - all colors are converted to red in some way (attached examples)

I cant tell if this is an issue with captis, sampler or maybe even my graphic card.  Im using the latest version of sampler and I checked that I have the latest updated drivers for my graphic card.

Wile E PainterCorrect answer
Participant
Sep 22, 2025 4:21 PM UTC

Guillaume,

the HP Captis team reached out to me, and apparently this was a bug that was since corrected in the latest update.  Its working well now thank you!

3 replies

Guillaume_Substance3D
Community Manager
Community Manager
Sep 22, 2025 8:17 AM UTC

Hello,

Is it possible to share the project with me?

You can contact me in DM if you can't share info publicly.

 

Regards,

Guillaume

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Wile E PainterAuthorCorrect answer
Participant
Sep 22, 2025 4:21 PM UTC

Guillaume,

the HP Captis team reached out to me, and apparently this was a bug that was since corrected in the latest update.  Its working well now thank you!

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Luca Giarrizzo
Community Manager
Community Manager
Sep 18, 2025 7:42 AM UTC

Hello @Wile E Painter!

 

Thank you for reaching out to us, I have shared your message with the Sampler team so they can investigate this issue.

 

Best regards.

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Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe