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Sampler - red overlay to all my materials

Forum|Forum|4 months ago
September 17, 2025
2 replies
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I have been capturing materials with the z captis scanner. While I dont have a lot of experience with sampler, I have been using substance and designer for a few years. I get this extremely odd error when I try applying the auto tiling feature to my scanned materials - all colors are converted to red in some way (attached examples)

I cant tell if this is an issue with captis, sampler or maybe even my graphic card. Im using the latest version of sampler and I checked that I have the latest updated drivers for my graphic card.

Correct answer Wile E Painter

Guillaume,

the HP Captis team reached out to me, and apparently this was a bug that was since corrected in the latest update. Its working well now thank you!

Guillaume_Substance3D

Community Manager

Community Manager

Hello,

Is it possible to share the project with me?

You can contact me in DM if you can't share info publicly.

Regards,

Guillaume

Wile E PainterAuthorCorrect answer

Participant

Guillaume,

the HP Captis team reached out to me, and apparently this was a bug that was since corrected in the latest update. Its working well now thank you!

Community Manager

Community Manager

Hello @Wile E Painter!

Thank you for reaching out to us, I have shared your message with the Sampler team so they can investigate this issue.

Best regards.

Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe