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zicher3d
Participant
December 30, 2021
Question

Substance 3D Sampler installation failure

  • December 30, 2021
  • 1 reply
  • 938 views

<reposted in this section as suggested by support>

Hi,

I installed Stager, Designer, and Painter successfully on my Windows desktop, but Sampler fails.

I get error 127, and I tried everything related to permission and folders access as suggested.

I can install Sampler on a different computer, but not on this one.

Only Sampler fails, consistently. Below is the log. I can see the installer creating the folders in \adobetemp and populating them with no problem. The space requirements in the log is 660MB, and I have tons of GBs available on C:.

Exit Code: 127
-------------------------------------- Summary --------------------------------------
 - 1 fatal error(s), 8 error(s), 0 warnings(s) 

FATAL: Error occurred in extract of package (Name: Substance3DSampler1-core Version: 3.1.2.1065). Error code: '127' 
ERROR: Failed to allocate buffer for file C:\adobeTemp\ETRD27E.tmp\1\Adobe Substance 3D Sampler\cudnn_cnn_infer64_8.dll of size 660056816
ERROR: Failed to allocate after sleep also
ERROR: Failed to allocate buffer for file C:\adobeTemp\ETRC914.tmp\1\Adobe Substance 3D Sampler\cudnn_cnn_infer64_8.dll of size 660056816
ERROR: Failed to allocate after sleep also
ERROR: Failed to allocate buffer for file C:\adobeTemp\ETRC036.tmp\1\Adobe Substance 3D Sampler\cudnn_cnn_infer64_8.dll of size 660056816
ERROR: Failed to allocate after sleep also
ERROR: Failed to allocate buffer for file C:\adobeTemp\ETRB6CC.tmp\1\Adobe Substance 3D Sampler\cudnn_cnn_infer64_8.dll of size 660056816
ERROR: Failed to allocate after sleep also
-------------------------------------------------------------------------------------

 

All the apps were installed from the CC Desktop App

Rob

 

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1 reply

John T Smith
Community Expert
Community Expert
December 30, 2021
zicher3d
zicher3dAuthor
Participant
December 30, 2021

127, yes... but that's not what happens here. I gave all possible permissions to the folder adobetemp. I can see the installer copying files into it. Then it fails.

I also deleted adobetemp so that the install recreates it. Then I creted it with all access permission for everybody. Nothing works.

And I believe the other apps (Stager, Designer, and Painter) use the same folder and they install correctly.