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salvomic
salvomic
Inspiring
February 15, 2022
Answered

Substance 3D Sampler: some crashes on macOS ARM

  • February 15, 2022
  • 1 reply
  • 1284 views

hi,

I am using Substance 3D Sampler in an M1 pro macbook (ARM, Silicon) running macos 12.3 beta Monterey.

It generally works pretty well, but sometimes the program closes itself, for example by dragging a custom material into the images window ("Images to material") on the right, other times with a double click on a material.

 

I really like the program, but I hope for greater stability.

This topic has been closed for replies.
Correct answer salvomic

Another "crash": the program closed after loading (via double clic) the file (material) "Silicon Shiny Print".

The file was loaded with "Your text" sentence in the sphere and after some seconds the program closed without messages.

 

::

here the last lines of log with its "no valid file found" rows:

 

===== New Session =====
mer feb 16 19:08:52 2022
[INFO][License Adobe] Initialize Adobe license system ...
[INFO][IPC] Register Instance...
[INFO][IPC] Create Server (ID:'algipc-����(Ls�
��?�-23038')...
[INFO][IPC] Start Server...
[INFO][Debug: ipc.cpp:91 startIPCInstance()] local Server ID: algipc-����(Ls�
��?�-23038
[INFO][Debug: ipc.cpp:92 startIPCInstance()] Save PID: 23038
[INFO][Debug: ] OS: macOS 10.16
[INFO][Debug: ] kernel: darwin-21.4.0
[INFO][Debug: ] CPU: x86_64
[INFO][Debug: ] Screen 0: resolution 1512x982, origin (0,0), depth 24, refresh rate 120Hz, dpi 2 (127.5 pixel/inch)
[INFO][Debug: ] Screen 1: resolution 1920x1080, origin (-1920,-98), depth 24, refresh rate 60Hz, dpi 1 (143.5 pixel/inch)
[INFO][Debug: ] Screen 2: resolution 1920x1080, origin (1512,-98), depth 24, refresh rate 60Hz, dpi 2 (144 pixel/inch)
[INFO][Debug: ] 3 mounted volume(s) available.
[INFO][Debug: ] Volume 0:
[INFO][Debug: ] Name: Macintosh HD
[INFO][Debug: ] Root path: /
[INFO][Debug: ] File system: apfs
[INFO][Debug: ] Size: 926.35 GB (994662584320 bytes)
[INFO][Debug: ] Available Size: 529.39 GB (568423706624 bytes)
[INFO][Debug: ] Volume 1:
[INFO][Debug: ] Name: BackOS
[INFO][Debug: ] Root path: /Volumes/BackOS
[INFO][Debug: ] File system: apfs
[INFO][Debug: ] Size: 1.82 TB (2000053862400 bytes)
[INFO][Debug: ] Available Size: 196.35 GB (210832273408 bytes)
[INFO][Debug: ] Volume 2:
[INFO][Debug: ] Name: Omnia
[INFO][Debug: ] Root path: /Volumes/Omnia
[INFO][Debug: ] File system: hfs
[INFO][Debug: ] Size: 1.82 TB (2000397795328 bytes)
[INFO][Debug: ] Available Size: 1.05 TB (1158299574272 bytes)
[INFO][Debug: ] Physical memory Total: 16.00 GB (17179869184 bytes)
[INFO][Debug: ] Physical memory Available: 0 (0 bytes)
[INFO][Debug: ] Process memory Total: 721.98 MB (757055488 bytes)
[INFO][Debug: ] Process memory Available: 0 (0 bytes)
[INFO][Support: App.cpp:85 logGPUSysInfo()] GPU VRAM Amount: 0 (0 bytes)
[INFO][Support: runtimeinfo.cpp:121 logSoftwareInfo()] softwareVersion: 3.2.0
[INFO][Support: runtimeinfo.cpp:122 logSoftwareInfo()] softwareVersionName: Adobe Substance 3D Sampler-3.2.0-rc.4
[INFO][Support: runtimeinfo.cpp:123 logSoftwareInfo()] buildNumber: 1216
[INFO][Support: runtimeinfo.cpp:124 logSoftwareInfo()] sourcesVersion: 7f8fef05ed28c1fafda803510cbf46aef723ac20
[INFO][Support: runtimeinfo.cpp:130 logRuntimeInfo()] osVersion: Mac OS X - Unknown version
[INFO][Support: runtimeinfo.cpp:131 logRuntimeInfo()] cpuModel: Apple M1 Pro
[INFO][Support: runtimeinfo.cpp:132 logRuntimeInfo()] ram: 16384 MB
[INFO][Support: runtimeinfo.cpp:133 logRuntimeInfo()] swap: Not bounded
[INFO][Support: runtimeinfo.cpp:136 logRuntimeInfo()] mac-model: MacBookPro18,3
[INFO][Support: runtimeinfo.cpp:136 logRuntimeInfo()] mac-model-machine: MacBookPro
[INFO][Support: runtimeinfo.cpp:136 logRuntimeInfo()] mac-model-major-version: 18
[INFO][Support: runtimeinfo.cpp:136 logRuntimeInfo()] mac-model-minor-version: 3
[INFO][Support: runtimeinfo.cpp:143 logGpuInfo()] glVendor: Apple
[INFO][Support: runtimeinfo.cpp:144 logGpuInfo()] glRenderer: Apple M1 Pro
[INFO][Support: runtimeinfo.cpp:145 logGpuInfo()] glVersion: 4.1 Metal - 76.3
[INFO][Support: runtimeinfo.cpp:146 logGpuInfo()] glslVersion: 4.10
[INFO][Support: runtimeinfo.cpp:147 logGpuInfo()] vram: 0 MB
[INFO][Debug: base.cpp:153 registerExternalResource()] External resource defaultMeshes.rcc bound from installed file: 1
[INFO][Debug: base.cpp:153 registerExternalResource()] External resource defaultEnvironments.rcc bound from installed file: 1
[INFO][Debug: base.cpp:153 registerExternalResource()] External resource AlchemistHDRI.rcc bound from installed file: 1
[INFO][Debug: base.cpp:153 registerExternalResource()] External resource AlchemistMeshes.rcc bound from installed file: 1
[INFO][Debug: base.cpp:153 registerExternalResource()] External resource AlchemistLookUpTables.rcc bound from installed file: 1
[INFO][Debug: App.cpp:212 initialize()] Application resources path: /Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets

[INFO][Debug: LinkedCollectionsWatcher.cpp:166 operator()()] Model reset
[INFO][Debug: Service.cpp:362 getRenderer()] Renderer not found for engine type 2, it will be created
[INFO][Debug: LinkedCollectionsWatcher.cpp:264 watchLinkedCollection()] watching AssetReference;id=collection://yourAssets;info=[LinkedCollectionAsset; files count = 0; No valid files found]
[INFO][Debug: NonBlendRenderer.cpp:163 createSubstanceAirRenderer()] GPU non blend renderer created using /opt/alg/substance-mac-v8.3.0/lib/libsubstance_ogl3.dylib
[INFO][Debug: LinkedCollectionsWatcher.cpp:264 watchLinkedCollection()] watching AssetReference;id={1744c063-6763-4542-aef8-0fa577059f0b};info=[LinkedCollectionAsset; files count = 0; No valid files found]
[INFO][Debug: LinkedCollectionsWatcher.cpp:620 syncCollection()] /Users/salvo/Documents/Adobe/Adobe Substance 3D Sampler/yourAssets
[INFO][Debug: LinkedCollectionsWatcher.cpp:620 syncCollection()] /Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets/ExportPresets
[INFO][Debug: LinkedCollectionsWatcher.cpp:525 createOrUpdateAssets()] Adding file file:///Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets/ExportPresets/unreal_engine_4_export_preset.sbsar
[INFO][Debug: LinkedCollectionsWatcher.cpp:525 createOrUpdateAssets()] Adding file file:///Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets/ExportPresets/unity_standard_export_preset.sbsar
[INFO][Debug: LinkedCollectionsWatcher.cpp:525 createOrUpdateAssets()] Adding file file:///Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets/ExportPresets/unity_specular_export_preset.sbsar
[INFO][Debug: LinkedCollectionsWatcher.cpp:525 createOrUpdateAssets()] Adding file file:///Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets/ExportPresets/unity_hd_render_pipeline_specular_export_preset.sbsar
[INFO][Debug: LinkedCollectionsWatcher.cpp:525 createOrUpdateAssets()] Adding file file:///Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets/ExportPresets/spark_ar_studio_export_preset.sbsar
[INFO][Debug: LinkedCollectionsWatcher.cpp:525 createOrUpdateAssets()] Adding file file:///Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets/ExportPresets/lens_studio_export_preset.sbsar
[INFO][Debug: LinkedCollectionsWatcher.cpp:525 createOrUpdateAssets()] Adding file file:///Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets/ExportPresets/vstitcher_export_preset.sbsar
[INFO][Debug: LinkedCollectionsWatcher.cpp:525 createOrUpdateAssets()] Adding file file:///Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets/ExportPresets/vred_design_phong_export_preset.sbsar
[INFO][Debug: LinkedCollectionsWatcher.cpp:525 createOrUpdateAssets()] Adding file file:///Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets/ExportPresets/vray_next_export_preset.sbsar
[INFO][Debug: LinkedCollectionsWatcher.cpp:525 createOrUpdateAssets()] Adding file file:///Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets/ExportPresets/arnold_5_export_preset.sbsar
[INFO][Debug: LinkedCollectionsWatcher.cpp:525 createOrUpdateAssets()] Adding file file:///Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets/ExportPresets/redshift_export_preset.sbsar
[INFO][Debug: LinkedCollectionsWatcher.cpp:525 createOrUpdateAssets()] Adding file file:///Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets/ExportPresets/corona_renderer_export_preset.sbsar
[INFO][Debug: LinkedCollectionsWatcher.cpp:525 createOrUpdateAssets()] Adding file file:///Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets/ExportPresets/keyshot_9_export_preset.sbsar
[INFO][Debug: LinkedCollectionsWatcher.cpp:525 createOrUpdateAssets()] Adding file file:///Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets/ExportPresets/enscape_revit_export_preset.sbsar
[INFO][Debug: LinkedCollectionsWatcher.cpp:525 createOrUpdateAssets()] Adding file file:///Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets/ExportPresets/clo_export_preset.sbsar
[INFO][Debug: LinkedCollectionsWatcher.cpp:525 createOrUpdateAssets()] Adding file file:///Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets/ExportPresets/unity_hd_render_pipeline_standard_export_preset.sbsar
[INFO][Debug: LinkedCollectionsWatcher.cpp:525 createOrUpdateAssets()] Adding file file:///Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets/ExportPresets/pbr_spec_gloss_from_metal_rough_export_preset.sbsar
[INFO][Debug: LinkedCollectionsWatcher.cpp:525 createOrUpdateAssets()] Adding file file:///Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/Resources/assets/ExportPresets/blender_cycles_eevee_export_preset.sbsar
[INFO][Debug: GUI.cpp:158 run()] Loading QML engine with file: file::/alchgui/Apps/Adobe Substance 3D Sampler/Main.qml
[INFO][Debug: QQPanelManager.cpp:963 addMissingPanels()] Adding missing side button: share
[INFO][Debug: QQPanelManager.cpp:963 addMissingPanels()] Adding missing side button: physicalSize
[INFO][Debug: QQPanelManager.cpp:963 addMissingPanels()] Adding missing side button: viewerSettings
[INFO][Debug: QQPanelManager.cpp:963 addMissingPanels()] Adding missing side button: properties
[INFO][Debug: QQPanelManager.cpp:963 addMissingPanels()] Adding missing side button: layers
[INFO][Debug: QQPanelManager.cpp:963 addMissingPanels()] Adding missing side button: assets
[INFO][Debug: QQPanelManager.cpp:963 addMissingPanels()] Adding missing side button: project
[INFO][Debug: QQPanelManager.cpp:963 addMissingPanels()] Adding missing side button: shaderSettings
[INFO][Debug: QQPanelManager.cpp:963 addMissingPanels()] Adding missing side button: perspectiveCorrection
[INFO][Debug: QQPanelManager.cpp:963 addMissingPanels()] Adding missing side button: metadata
[INFO][Debug: QQPanelManager.cpp:963 addMissingPanels()] Adding missing side button: crop
[INFO][Debug: QQPanelManager.cpp:963 addMissingPanels()] Adding missing side button: clonePatch
[INFO][Debug: QQPanelManager.cpp:963 addMissingPanels()] Adding missing side button: channelSettings
[INFO][Debug: QQPanelManager.cpp:963 addMissingPanels()] Adding missing side button: transform
[INFO][License Adobe] Adobe license system starting ...
[INFO][License Adobe] Preferred locales: en_US
[INFO][License Adobe] Using locale: en_US
[WARNING][Default] (-1): <Unknown File>: Can't create role for unsupported data type
[INFO][Debug: FlattenedTreeModel.cpp:249 readWholeModel()] Adding root row: Libraries
... (repeated 1 more times)
[INFO][Debug: SubstanceArchiveAsset.cpp:190 discoverChildren()] found 1 child(ren) for file:///Volumes/Omnia/Grafica/Adobe 3D resources/silicon_shiny_print.sbsar
[INFO][Debug: GraphAsset.cpp:364 discoverChildren()] found 3 child(ren) for Silicon Shiny Print
[INFO][Debug: ExportController.cpp:416 exportReference()] Exporting to folder "/Users/salvo/Library/Application Support/Adobe/Adobe Substance 3D Sampler/thumbnailCache" with name "11209133455075955898-17518899194084743691":
[INFO][Debug: ExportController.cpp:521 exportReferenceRecursive()] Exporting AssetReference;id=9680607257509383642-4684423653679850399;info=[TreeAsset; files count = 1; file = "file:///Users/salvo/Library/Application Support/Adobe/Adobe Substance 3D Sampler/createdMaterials/%7Bb87c27dc-83f6-4ef5-8ab0-79d42cd42362%7D.json"; patronymic = "{b87c27dc-83f6-4ef5-8ab0-79d42cd42362}"; instanceId = "{d700796a-a339-4355-ae08-ff2c01496da5}"; instanceId="{d700796a-a339-4355-ae08-ff2c01496da5}"]...
[INFO][Debug: RenderableCacheController.cpp:515 saveIntoCache()] Cache stored (asynchronously) at /Users/salvo/Library/Application Support/Adobe/Adobe Substance 3D Sampler/renderCache/16777060769973149154-15315258368490751369-1024x1024-0_*.tif
[WARNING][Debug: TreeStructure.cpp:119 fillIODesc()] No tree. IODesc are cleared.
[INFO][Debug: ExportController.cpp:416 exportReference()] Exporting to folder "/Users/salvo/Library/Application Support/Adobe/Adobe Substance 3D Sampler/thumbnailCache" with name "7698813530147684607-15685423333126422672":
[INFO][Debug: ExportController.cpp:521 exportReferenceRecursive()] Exporting AssetReference;id=8723451371270629051-12030176873837140578;info=[SubstanceMaterialAsset; files count = 0; No valid files found]...
[INFO][Debug: ExportController.cpp:416 exportReference()] Exporting to folder "/Users/salvo/Library/Application Support/Adobe/Adobe Substance 3D Sampler/thumbnailCache" with name "7698813530147684607-15685423333126422672":
[INFO][Debug: ExportController.cpp:521 exportReferenceRecursive()] Exporting AssetReference;id=8723451371270629051-12030176873837140578;info=[SubstanceMaterialAsset; files count = 0; No valid files found]...
[INFO][Debug: ExportController.cpp:416 exportReference()] Exporting to folder "/Users/salvo/Library/Application Support/Adobe/Adobe Substance 3D Sampler/thumbnailCache" with name "14807611678564242395-1354172127583120550":
[INFO][Debug: ExportController.cpp:521 exportReferenceRecursive()] Exporting AssetReference;id=1831903300039447139-17406600137235134957;info=[asset=[AssetReference;id=8723451371270629051-12030176873837140578;info=[SubstanceMaterialAsset; files count = 0; No valid files found]]; files count = 0; No valid files found]...
[INFO][Debug: ExportController.cpp:416 exportReference()] Exporting to folder "/Users/salvo/Library/Application Support/Adobe/Adobe Substance 3D Sampler/thumbnailCache" with name "8923378881033161939-17051311809291478465":
[INFO][Debug: ExportController.cpp:521 exportReferenceRecursive()] Exporting AssetReference;id=15098411711703000549-1272553006340517721;info=[asset=[AssetReference;id=8723451371270629051-12030176873837140578;info=[SubstanceMaterialAsset; files count = 0; No valid files found]]; files count = 0; No valid files found]...


A little while ago I installed macos 12.3 beta3.

 

After the installation I turned on Preferences->Security & Privacy-> Adobe Cloud Cloud and now it looks like Substance 3D Sampler also works crash-free (I'm still doing tests, but now, for example, the program loads "Silicon Shiny Print" well, without closing).

 

Was that the reason?

1 reply

LoryAline
Community Manager
LoryAlineCommunity Manager
Community Manager
February 16, 2022

Hi,

When you crash can you send the crash report to us?
So we can investigate and help you with those issues. 

Thank you

    salvomic
    salvomicAuthor
    Inspiring
    February 16, 2022

    yes, sure. I'll try to do it.

     

     

    thank you!

     

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