Substance Sampler 3.3.2 not loading on Macbook pro 15 inch w/ macOS Catalina 10.15.3

Forum|Forum|3 years ago
July 25, 2022
1 reply
817 views

I am trying to launch Sampler for the first time on my laptop but it wont load properly. The app is stuck in the view shown by the screenshot. Can someone please help?

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LoryAline

Community Manager

Hi,
Can you tell me from where did you download/intsall Substance 3D Sampler? Did you use Creative cloud?

Did you try to re-install the app?

Thank you

D

default0tawlbull3giAuthor

Participant

Yes, I used creative cloud. I have tried re-installing but it did not work. I am an Adobe employee so I am using my corporate email.

LoryAline

Community Manager

Okay, do your account have access to the 3D apps licence?
Can you try to log out from CCD and reconnect. Make sure to turn off your VPN if you have any, to see if the problem might come from the login system.

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