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BigBoss92
Participant
December 9, 2021
Answered

Substance Sampler incredibly slow all of a sudden.

  • December 9, 2021
  • 1 reply
  • 3619 views

My Substance Sampler (purchased through Steam) is all of a sudden incredibly sluggish and slow. Almost impossible to use. 

I've attached the Log file, and hope someone can spot what is wrong!

And also another issue i would love to get fixed!

I can't delete materials or images imported into my library. I choose "Delete", and get the warning that it'll delete the original file on the disk, but nothing happens. 

Hope to get help soon, as we're using it for production.

Thanks! 😉

This topic has been closed for replies.
Correct answer Baptiste_Substance_3D

Hello! 

Thanks for the quick response!

I tried the above mention solution of deleting the folder, but it's still extremely slow, so nothings changed.

We have been subscribers of the full substance packagde for about 3 years, and decided to buy a STEAM license and end the subscribtion a few days ago. During those 3 years we've amassed a huge library of substance source materials, that we've downloaded and kept at hand on our systems.

We linked the folder with about 1000+ materials to Sampler, with the "Connect a Local Folder" and it seemed to work the first few days. We did notice that we couldn't delete Materials or Images that were imported to our Assets folders in Sampler.

The performance issue suddenly arose today, without us having seemingly changed anything else than delete some images on the PC, that had been used for some test materials. The images can't be removed in Sampler, and now shows as a "File", which again, can't be removed. When pressing "Delete", it asks us if we are sure, and when pressed yes, nothing happens and the dead file just stays there. 

The performance is getting worse and worse, with us just from starting the software, and pressing "All Libraries", having to wait about 3-4 minutes 😞 

Best Regards,
Simon


One thing that you can try is to rename (for back-up or delete this following folder:

~/AppData/Roaming/Allegorithmic (or Adobe)/Adobe Substance 3D Sampler

 

It will reset your Sampler. You will just need to reconnect your local folders if any.

 

 

1 reply

Studio Flip
Studio Flip
Known Participant
December 9, 2021

Same here, sampler keeps crashing when drag and dropping an image file to convert. Browsing the texture improved it somewhat. Support suggested to revert to the older realtime engine 2020 as the 2021 engine is still beta. Also downloading substance sources is unuseable slow.

 

    B
    BigBoss92Author
    Participant
    December 9, 2021

    Problem here is that we have about 1000 substance source materials that we added to the lib, and we can't remove those now. Even if we change the folder, it still shows in Sampler, but of course shows an "error" texture. 

    So both materials and images added to Sampler can't be removed. 

    I've tried about everything at this point..

    Hope someone's got some answers 🙂 

    LoryAline
    Community Manager
    LoryAlineCommunity Manager
    Community Manager
    December 9, 2021

    Hi,
    According to your Logfile "Your Asset" folder isn't accessible.
    What I suggest is to copy the files in "C:/Users/simon/Documents/Allegorithmic/Adobe Substance 3D Sampler/yourAssets" and delete "yourAssets" folder (all of this with 3D Sampler shut).
    Then launch 3D Sampler, you can try to relink the copied folder in your asset or via the linked collection feature (that you can unlink as you wish and when you wish).

     

    Keep us update on how it goes!

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