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January 3, 2024
Question

The program freeze and can't export.

  • January 3, 2024
  • 2 replies
  • 146 views

Hi, I'm a sports apparel designer and I have to export a stitched substance file for get more realistic clo3d render. And I bought the program yesterday.

 

I'm using a Huawei D15 laptop, It has AMD RYZEN7 processor and 2 gb video ram, also 8gb ram. It's not so much amazing computer, but It's ok for my illustrations and jersey designs. I ran substance sampler 5-6 times and everytime I get a "not running" warning. Today I solve something about program, I created the stitch, It was ok for me, when I click export with standart settings, after 2 minutes, It's the result :((

 

I wanna use this program just for it, It looks like not very spesific thing, but I'm in so much trouble 😞

How can I get more stabilised performance from Substance Sampler? It feels like a power cut just after you have finished a game.

 

Or may I get a new, better computer and throw it in the trash? 

Now a workaround solution is ok for me, maybe I have to change some preferences?
Waiting for your help please.

 

This topic has been closed for replies.

2 replies

Ares Hovhannesyan
Community Expert
Community Expert
January 3, 2024

Please review System requirements for Sampler System requirements | Substance 3D Sampler (adobe.com)

I am on WIn 11 with min requiremnt for GPU and it works fine. AMD Radeon RX 580

davescm
Community Expert
Community Expert
January 3, 2024

Does your PC meet the recommended (or at least the minimum) system requirements here?

https://helpx.adobe.com/substance-3d-sampler/getting-started/system-requirements.html

 

Dave