About Beta and expectation management in general

Hi,

my post has a few angles notably Adobe's Beta scheme and Adobe's customer service over chat.

I have been in contact with Adobe's customer service over chat in two sessions for nearly two hours in total over the last two days. I wanted to find out how to access Photoshop Beta as there is no Beta tab on my CC Desktop app. It is very hot topic right now due to the new feature Generative Fill which is prominently featured on Adobe's front web page and some videos on Youtube. Of course I wanted to try this out too as I have had a lot of fun with Firefly. 

Unfortunately and finally only the fourth or fifth Adobe agent was able to tell me: Trying beta apps is randomized, it is not guaranteed to all the users. This is confirmed through this community post: https://community.adobe.com/t5/enterprise-teams-discussions/beta-apps-not-available-for-adobe-for-enterprise-plans/td-p/11739680#sa_src=web-messaging which though is not reflected on this community post: Solved: Photoshop Beta - Adobe Support Community - 13761926

Which is now correct? I tend to believe the agent, but I am not sure. Now what is my issue with Adobe's customer service? This was not my first, nor second, nor third time I have been passed from agent to agent and another agent, waiting to find someone with a definitive answer. This is no reasonable way to use my or the agents' time and resources - waste of time!

My other issue is how Adobe markets its products without clearly stating that one needs access to ie. Beta and not everybody gets or needs to apply for a service (Firefly) in order to use it. So much time is wasted when trying to figure how to access something and where to find the correct info.

So, unfortunately I do not have a clear proposal on how to fix this - again, not a wise use of my time, but I sure do hope someone starts to see these issues from a customer points of view.

thank you for reading this!

/S