Adobe Photoshop (Beta) Generative Fill not working after MacOS Sequoia update

Forum|Forum|1 year ago
September 25, 2024
4 replies
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Adobe Photoshop (Beta) Generative Fill not working after MacOS Sequoia update.
Error: "The service is not responding. Please check your internet and try again."

It is caused by the Network Firewall.

Network Firewall
Adobe Illustrator, InDesign and Photoshop all have incoming connections blocked and have no toggle switch to change it.

Switching off the Network Firewall resolves the issue but this is just a temporary fix.

Desktop-macOS

This topic has been closed for replies.

Kevin Stohlmeyer

Community Expert

You need to whitelist Adobe in your Firewall settings. This page has a list of endpoints - you don't need to do all obviously but it guides you for services and apps:

https://helpx.adobe.com/enterprise/kb/network-endpoints.html

jugglerdesignAuthor

Participant

Thanks, Kevin, but the inability to do this is precisely what my (and others) issue is.

There is no toggle switch available to whitelist Adobe applications. The file for "
com.adobe.Photoshop" can't be found in the Library/Group Containers/ like other software, e.g. com.microsoft.Excel, etc.

The link you have added simply provides a list that can be downloaded as a TXT file and offers no method to resolve this.

If you know how to whitelist Adobe software in MacOS Sequoia, I would love some more assistance.

Kevin Stohlmeyer

Community Expert

The issue is with your firewall - not the OS and not the Library.

Normally you would log into your router and adjust but Mac does also have network firewall settings:

https://support.apple.com/guide/mac-help/change-firewall-settings-on-mac-mh11783/mac

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