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Participant
May 31, 2023
Question

Altersangabe in Photoshop Beta

  • May 31, 2023
  • 4 replies
  • 909 views

Hallo zusammen,

 

ich wollte gerade die neue Photoshop Beta KI testen. Jedoch kommt bei mir die Fehlermeldung, dass diese erst ab 18 Jahren verfügbar sei und aus meinem Konto hervorgehe, dass ich noch keine 18 sei. 

Da ich Studentin bin, nutze ich die Studentenversion. Hängt es damit zusammen? Kann man sein Geburtstag irgendwo hinterlegen? Ich habe im Konto nichts gefunden.

 

Viele Grüße und danke für die Hilfe! 

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4 replies

Participant
June 6, 2023

Hey, bei mir genau das gleiche, nur das ich einen normalen acc habe. Hast du es geschafft dies zu ändern ?

Liebe Grüße. 

Kevin Stohlmeyer
Community Expert
Community Expert
June 6, 2023

Hi @Emily30163147k4e6 please read the post above on how to resolve.

Kevin Stohlmeyer
Community Expert
Community Expert
May 31, 2023

Hi @Kira29581746w3ec see the second part of my post. You may need to contact Adobe Customer Care to assist.

Participant
May 31, 2023

Unfortunately, I do not have the option to enter a date of birth in my Adobe ID. Under which menu item would the entry be possible?

Kevin Stohlmeyer
Community Expert
Community Expert
May 31, 2023

If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare