An unrecoverable problem has occurred. Photoshop will now quit

Forum|Forum|2 years ago
August 24, 2023
3 replies
7030 views

A dialogue box "An unrecoverable problem has occurred. Photoshop will now quit" popped up when I opened the newly updated Photoshop 2024 beta version. So, I uninstall the updated Photoshop 2024 beta and re-install again. It still did not open. When I transferred an edited image file from Lightroom Classic to Photoshop 2024 beta, the above dialogue box popped up also. Anyone knows what is the UNRECOVERABLE problem ? How can I fix this problem ?

OS: Windows 10

Desktop-Windows

Sameer K

Community Manager

Update in 2025- If you see this with Photoshop v26.9, please head here to add your comment & upvote: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-win-photoshop-v26-9-launch-error-an-unrecoverable-error-has-occurred-photoshop-will-now-exit/idi-p/15435268

A

Ah9285Author

Participating Frequently

I just did uninstall the beta version and install the newly released beta version on Aug, 26. As soon as the installation was completed, I try to open the newly installed beta version, the dialogue box "An unrecoverable problem has occurred. Photoshop will now quit" popped up again!! The beta version just does not open on my computer.

OS: Widows 11

Kevin Stohlmeyer

Community Expert

Hi @Ah9285 uninstall this version and install the release that came out this week (8/21).

A

Ah9285Author

Participating Frequently

I did uninstall the beta version and install the most updated beta version on Aug, 26. As soon as the installation was completed, the beta version closed when I tried to open it. The dialogue box "An unrecoverable problem has occurred. Photoshop will now quit" popped up again!!

I have tried several times to uninstall and install the most updated beta version on Aug, 28, 29 and 30. The same thing happened again. The beta version just did not open on my computer. What else can I do ?

This problem has happened over a week now. This stopped me transferring edited files from Lighroom Classic to Photoshop 24 for further editing because " External editing" in the Preferences of Lighroom Classic has only one choice " Adobe Photoshop 24". This is so frustrating !!

OS: Widows 11

Albert

Kevin Stohlmeyer

Community Expert

Hi @Ah9285 go to your standard version of Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

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