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R
Rhintl
Participant
October 8, 2023
Answered

Crashes during Gaussian Blur Preview on Selection

  • October 8, 2023
  • 3 replies
  • 484 views

There is a new bug since PS 25.1.0

It happens, when I have multiple layers, having an selected area, and having the Gaussian blur dialog open, with preview on. 
PS shuts down, no further message. Application silently closes, file not saved of course... Happens not every time, but once per hour to me...

This topic has been closed for replies.
Correct answer CShubert

Hi @Rhintl 

 

Try resetting Prefs for the Beta:

/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)

/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

3 replies

R
RhintlAuthor
Participant
October 18, 2023

Thanks everyone for the good advises. Very helpful and much appreciated!
Fortunatelly, I didn't suffer any crashes during the last few days.
As there were lots of updates lately (PS, but also Win+NVidia), I couldn't track it down, sorry. However, I think the problem is resolved. Fingers crossed 🙂

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    October 18, 2023

    I'm sorry about your Gaussian Blur crashing issue, but much more so by you apparently losing your work.  Can you check Preferences and make sure Recovery Info is enabled with a sensible time period?  So long as you allow Photoshop some time after a crash, it almost never fails to load  'recovered'  files for all documents that were open when Photoshop crashed IME.

      CShubert
      Community Manager
      CShubertCommunity ManagerCorrect answer
      Community Manager
      October 17, 2023

      Hi @Rhintl 

       

      Try resetting Prefs for the Beta:

      /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)

      /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
      C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

      Launch BETA Photoshop While Pressing The Keyboard Shortcut

      With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

      https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

       

      It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

       

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