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Participant
February 6, 2025
Question

Crashes when using undo

  • February 6, 2025
  • 1 reply
  • 114 views

The app crashed multiple times when using the undo command.

1 reply

CShubert
Community Manager
Community Manager
February 6, 2025

Hi @Michael28870513bcyj could you share your workflow, what steps were you doing when the crash happened?  Did you submit a Crash Report or did the CR window popup after this happened?

 

1. Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings


Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

 

Thanks,

Cory - Photoshop Product Manager