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johnt5467330
Participant
June 9, 2023
Question

Crashing upon pc wakeup

  • June 9, 2023
  • 1 reply
  • 120 views

Hi. I'm working with the Photoshop Beta version. Windows 11 OS. HP Omen 25L Desktop. Photoshop crashes upon the waking up of the PC.

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1 reply

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
June 9, 2023

Hi @johnt5467330 I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

Try resetting Prefs for the Beta:

/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings 

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

 

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