Skip to main content
tkdgirlms1
tkdgirlms1
Participating Frequently
June 14, 2023
Question

Error message on opening image

  • June 14, 2023
  • 4 replies
  • 369 views
I got the message in the attached picture and it doesn't apply to my computer. Everything mentioned in the error is incorrect as I have a brand new computer with 16 gb ram, Win 11, Intel processor supporting 64 bit, my Chrome is v. 114.0.573 and I'm not using incognito. I can't think of any reason why it won't open a picture on the web version.
    This topic has been closed for replies.

    4 replies

    tkdgirlms1
    tkdgirlms1Author
    Participating Frequently
    June 22, 2023

    I tried it again last night on my laptop at home and it still doesn't like Chrome for some reason and I don't use incognito. Any other thoughts?

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    June 14, 2023

    Thank you for the update. Please let us know if you go back to Chrome and if it continues to work or if you see the same issue.

     

      tkdgirlms1
      tkdgirlms1Author
      Participating Frequently
      June 14, 2023

      Yeah, still doesn't like Chome. Chrome is my default browser and the one I use for everything. 

      CShubert
      Community Manager
      CShubertCommunity Manager
      Community Manager
      June 14, 2023

      Here are the basic steps to go through for Ps web, maybe one of these will solve it?

       

      • Have you checked if you’re in incognito? Ps Web does not run in incognito.
      • Have you toggled this Chrome settings switch?
        chrome://settings/cookies -
        Set "Clear cookies and site-data when you close all windows to the ON position. 
        Open Ps Web,
        Create a new file.
      • Have you tried in Microsoft Edge?
      • Have you checked the requirements to make sure you computer is up to date?
      • https://helpx.adobe.com/photoshop/system-requirements-web.html

      We know you have checked off some of these, but maybe the clear cookies issue for Chrome?

       

      tkdgirlms1
      tkdgirlms1Author
      Participating Frequently
      June 14, 2023

      I just tried it in Edge and it worked, slowly.

        CShubert
        Community Manager
        CShubertCommunity Manager
        Community Manager
        June 14, 2023

        Hi @tkdgirlms1 have you restarted your computer, tried another browser, does this still happen?

         

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices