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Participant
July 24, 2023
Question

Failed to install Remove Tool at 88% Downloading Process

  • July 24, 2023
  • 1 reply
  • 1091 views

I have installed Photoshop Beta via Creative Cloud. After the end of the next process is adding module. Unfortunately, the process fails at 88%. The error description appears as shown below. I then tried to download it many times, but the result is still the same, it failed at 88 % with the same error message. I tried following to change the file name as in the error description, but I'm confused about doing it, I don't know where the file is, and what the file name is. I then manually removed creative cloud and photoshop beta with revo uninstaller. Then manually delete the remaining folders in the program file/adobe/ but the result is still the same. Can anyone help me solve the problem.

 

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1 reply

Kevin Stohlmeyer
Community Expert
Community Expert
July 26, 2023

Hi @Febrianto312537278sou currently you do not have a clean uninstall.

Use the Creative Cloud cleaner tool to properly remove all Adobe related resources then redownload the Creative Cloud app and try again.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

If the error persists after a clean install, follow the suggestions on this page

https://helpx.adobe.com/creative-cloud/kb/Error_Code_146.html