font tool DeepFontCace error

Question

In Photoshop Beta 26.10, when I type something and try to change the font, it gives me "Could not use tool because LoadDeepFontCache in GetDeepFontCache failed". If I try to change the font prior to typing, I get "Could not use the type tool because of a program error." Typing works just fine in Photoshop but not in Photoshop Beta. I have uninstalled and reinstalled Beta but no help. I like using Beta. How can I fix this?

CShubert · Answer

Hi @Ronald G R

The "LoadDeepFontCache" error in Adobe Photoshop, often appearing as "Could not complete your request because LoadDeepFontCache in GetDeepFontCache failed," typically arises from issues with the font cache.

Clearing the font cache can resolve this problem. This can be done by deleting the CT Font Cache and FontFeatureCache folders within the Photoshop settings.

Additionally, clearing the Windows font cache, found in C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache, can be helpful.

Let us know if this works.

Thanks,

Cory - Photoshop Product Manager

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