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adaml33793673
Participant
August 29, 2022
Question

Full system crash with Photo Restoration

  • August 29, 2022
  • 1 reply
  • 149 views

I was trying the Photo Restoration neural filter for the first time and the computer was working for a few minutes then completely crashed. First my cursor disappeared then my machine (Macbook Pro - MacOS 11.4) shut down and restarted. I tried it again and same thing happened. 

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1 reply

Pete.Green
Community Manager
Pete.GreenCommunity Manager
August 30, 2022

Sorry for the system crash @adaml33793673,

 

A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.

 

You could try creating a new Admin user account on your system and try the Photo restoration neural filter there to see if it's something software related. See, Set up users, guests, and groups on Mac.

 

If still crashing there, you might have somebody at an Apple store investigate what might be going on with that system at the hardware-level.

 

Let us know how it goes.

Regards,

Pete

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