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Participant
December 25, 2024
Question

Generative ai not working on my computer but my friend computer it's work.

  • December 25, 2024
  • 2 replies
  • 162 views

Generative ai not working on my computer but my friend computer it's work.
Same network. Same Adobe account.

2 replies

CShubert
Community Manager
Community Manager
January 6, 2025

Hi @moei3806636263tx it appears that your subscription has ended at the end of 2024.  Please log in to Ps with an active subscription and let us know if you still have this issue.

 

Thanks,

Cory - Photoshop Product Manager

droopydog500
Community Manager
Community Manager
December 25, 2024

Hello @moei3806636263tx,

Thank you for your message. I am sorry you are having this problem. 

The windows firewall can sometimes interfere with communications necessary for Gen AI to work. On you computer, try temporarily turning off the firewall or resetting it to the default configuration, and see if that resolves the problem.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)