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sarah37918918ozrp
Participant
June 10, 2024
Question

generative file

  • June 10, 2024
  • 2 replies
  • 159 views

L'ia NE MARCHE PLUS DEPUIS 2 SEMAINES, 

J'essaie tous les jours d'avoir un agent par chat et impossible. C'est le travail de certaines personne. J'ai réinitialiser photoshop et même mon ordi, l'ia ne veut rien sortir et dit toujours qu'il y a eu un problème

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    2 replies

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    June 10, 2024

    Hi @sarah37918918ozrp 

     

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

     

    Thanks,

    Cory - Photoshop Product Manager

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    June 10, 2024

    @sarah37918918ozrp Most likely its something outside of the software.

    Here some things you can try:

    1. Check your firewall/router settings. Confirm Firefly and Photoshop are allowed access. Firmware updates could block these.

    2. If on WiFi make sure you are connected via 5 ghz and not 2.4 ghz.

    3. If on a laptop - try connecting to a different network.

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