Skip to main content
Participant
September 10, 2023
Question

Generative fill doesn't work, just not an active input field

  • September 10, 2023
  • 2 replies
  • 1231 views


I have a macbook, I have internet, but generative fill doesn't work. I also had a problem that the field was active, but after it wrote about connection error, although there are no problems with the Internet. Firewall is disabled
Help, what to do?

This topic has been closed for replies.

2 replies

Participant
April 22, 2024

Hey,

I have the same issue on Macbook too, have you find a solution ?

CShubert
Community Manager
Community Manager
April 23, 2024

@Mathieu Chrétien could you share a screenshot of what you are seeing?

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thanks,

Cory - Photoshop Product Manager

CShubert
Community Manager
Community Manager
September 11, 2023

Hi @Милана321828983h3h 

 

Try resetting Prefs for the Beta:

/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)

/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

 

It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

 

Participant
October 16, 2023

Didn't help( I'm just in shock, everyone is using and I can't start generative fill for over a month, what is it? No one helps and doesn't solve my problem