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Participant
January 25, 2024
Question

generative fill fail

  • January 25, 2024
  • 2 replies
  • 337 views

internet connection is ok but generative fill always fails, yesterday I updated to the latest version, is anyone experiencing the same thing as me?

2 replies

CShubert
Community Manager
Community Manager
February 8, 2024

Hi @Karya35030533mfpu what type of subscription do you have, we do not see one with the email you have listed here.

 

Adobe has limited access to the generative fill and generative expand features to customers with a valid subscription to a plan that includes Photoshop ( Creative Cloud, Single app or Photography plan).

 

Potential customers can try Photoshop and the generative features by signing up for a 7 day trial here - https://www.adobe.com/downloads.html 

If you believe that you have are incorrectly receiving the above error and qualify to use the generative features, please contact technical support.

 

Thanks,

Cory - Photoshop Product Manager

jane-e
Community Expert
Community Expert
January 30, 2024

@Karya35030533mfpu 

 

In what way does GF fail? What is your prompt? What does your selection look like?

 

Jane