Skip to main content
K
karenc91882058
Inspiring
July 14, 2024
Answered

I am a fresh install Mac User with a Photoshop and Lightroom lincence (I don't see the beta apps)

  • July 14, 2024
  • 2 replies
  • 355 views

I did try a re-install and looked through the forums and a number of suggestions people had but as of yet I haven't see the solition.  No doubt it is something simple and I am sorry for asking byt I have spent the last while looking for the answer and reading other replies but having no luck.

 

This topic has been closed for replies.
Correct answer karenc91882058

Ok Adobe support today helped fix the issue.

I had to exit out of creative cloud (as in close it totally).

Then go to /users/myaccount/Library/Application Support/Adobe

Then delete the OOBE directory.

Then I had to go to

/Library/Application Support/Adobe

and delete another OOBE folder.

Then restart creative cloud and all was good.

 

2 replies

K
karenc91882058AuthorCorrect answer
Inspiring
July 22, 2024

Ok Adobe support today helped fix the issue.

I had to exit out of creative cloud (as in close it totally).

Then go to /users/myaccount/Library/Application Support/Adobe

Then delete the OOBE directory.

Then I had to go to

/Library/Application Support/Adobe

and delete another OOBE folder.

Then restart creative cloud and all was good.

 

Trevor.Dennis
Community Expert
Trevor.DennisCommunity Expert
Community Expert
July 15, 2024

You need to select the Apps tab for a start, but the beta sub-tab is often hidden unless the page/window is large enough. This is the order they appear in, and you can 'just' see Beta starting to show.

 

Alternatively, click on the > iicon at the end of the line, which will scroll you to the rest of the options.  Pre-release is the last tab.

K
karenc91882058Author
Inspiring
July 15, 2024

Nope... Not showing for me.

 

 

Trevor.Dennis
Community Expert
Trevor.DennisCommunity Expert
Community Expert
July 16, 2024

Hmmm...  It looks like you are special.

 

I found several threads from Mac users who had this problem, but I didn't see a definitive answer.  One thging to check is if your CC Desktop aoo is up to date?   (Click on the three bars top left corner > Help > About Creative Cloud.)

 

 

One thread mentioned reinstalling the desktop app fixed it for them.

I am a Windows owner, but I also have a 14" MBP with Sonoma, and I can see the beta apps.

 

OK, I have found a Help Page that might be useful.  Please let us know if you find an answer here.

https://helpx.adobe.com/nz/creative-cloud/kb/enable-beta-apps.html

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices