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yoo255395964mkk
Inspiring
July 24, 2023
Answered

I can't find where to download Photoshop Beta

  • July 24, 2023
  • 21 replies
  • 4928 views

Where can I download Photoshop Beta?

I read other people downloaded the previous version of Photoshop Beta to avoid the "non-existing brush circle in Select and Mask" issue temporarily, so I ended up uninstalling Photoshop Beta. But, only after uninstalling it did I realize Photoshop Beta is nowhere to be found!

The Photoshop Beta download link on the Adobe website opens the Creative Cloud Desktop app, but nothing shows up. When I search Photoshop Beta in Creative Cloud, Beta doesn't show up anywhere. 

Is it just me? Can anyone help?

    Correct answer yoo255395964mkk

    I don't know why, but I found out it's an issue only on my account. I tried creating a new account and I see Beta Apps (including PS Beta) fine. 

    I'm using the other account for now, but I would still like this issue fixed if possible. Any help would be appreciated. Thank you. 

    21 replies

    Y
    yoo255395964mkkAuthorCorrect answer
    Inspiring
    July 25, 2023

    I don't know why, but I found out it's an issue only on my account. I tried creating a new account and I see Beta Apps (including PS Beta) fine. 

    I'm using the other account for now, but I would still like this issue fixed if possible. Any help would be appreciated. Thank you. 

      CShubert
      Community Manager
      CShubertCommunity Manager
      Community Manager
      July 25, 2023

      Great to hear you at least solved the Ps beta issue. For your CCD account, please contact support:

      https://helpx.adobe.com/contact/phone.html

       

        Y
        yoo255395964mkkAuthor
        Inspiring
        July 24, 2023

        Oh and Photoshop works fine. I have no issues with PS. It's just PS Beta that I can't seem to find. 

          Y
          yoo255395964mkkAuthor
          Inspiring
          July 24, 2023

          Correct. 

          One desktop had PS Beta. I uninstalled it, and from that point on, I can't find PS Beta. 
          On another desktop with better specs, Creative Cloud or PS Beta were never installed on it. I installed CC for the first time, but I can't find PS Beta as well. 

          I haven't changed anything. The only action I took was to uninstall PS Beta and all the problems started from there. 

          I have tried logging out and signing back in CC. The issue remains. 
          On the 2nd desktop, it was my first time installing CC and signing in CC, but no Beta Apps. 

          CShubert
          Community Manager
          CShubertCommunity Manager
          Community Manager
          July 24, 2023

          @yoo255395964mkk to be sure, you have TWO different computers and neither can see/download Ps beta? The one computer used to have Ps beta on it, then it was removed and now won't show that as an option, and the other computer never had Ps beta on it, but it can't see the Ps beta as well?

           

          Have you logged out and then back in to CCD?  Have you changed anything to your Adobe ID/email that is associated with it?  You can see and use all your Adobe apps EXCEPT Ps beta?

           

          This is a headscratcher, so far you are the only customer we are hearing from with this issue but we are happy to keep trying and looking into what is possibly causing this with you.

           

            Tucker Toons
            Tucker Toons
            Known Participant
            November 17, 2023

            I'm having the same issue!  I turned my computer on this morning, Photoshop Beta was unable to update, I tried using the shortcut to load it, it wouldn't load, I went to programs, it wasn't there!  Now I'm on the Photoshop site and I can't find the ap at all!!!  2023 version still does not work for me, I hate it.  Beta did what I'ver always liked about Photosop.  HELP!!!

             

            Kevin Stohlmeyer
            Community Expert
            Kevin StohlmeyerCommunity Expert
            Community Expert
            November 17, 2023

            @Tucker Toons you can find the beta app in the CC desktop app under Apps/Beta. In order to update your computer has to meet the minimum requirements. Try uninstalling the current beta, then refresh/restart the CC desktop app to see if the newer beta is available.

              Y
              yoo255395964mkkAuthor
              Inspiring
              July 24, 2023

              Photoshop works fine and Photoshop Beta "has been" working fine until now. And I just confirmed on another desktop with much better specs that this isn't an issue just on my computer 😞 I have the same issue on that other desktop. I don't see the Beta Apps tab so I can't find where I can download PS Beta. 

                Kevin Stohlmeyer
                Community Expert
                Kevin StohlmeyerCommunity Expert
                Community Expert
                July 24, 2023

                Unfortunately Intel has rendered the UHD 630 "end of life" meaning its no longer supported by Intel. Not sure what impact that has on beta or newer versions of Adobe Photoshop. 

                https://www.intel.com/content/www/us/en/download/762755/intel-6th-10th-gen-processor-graphics-windows.html

                 

                Y
                yoo255395964mkkAuthor
                Inspiring
                July 24, 2023

                Photoshop is only roughly 9Gb, so I have more than enough space in my C drive. 

                It says my driver is out of date, which is weird because I just updated it to the most recent one I can download. 
                https://www.intel.com/content/www/us/en/support/products/126790/graphics/intel-uhd-graphics-family/intel-uhd-graphics-630.html

                I also tried downloading Photoshop Beta on another desktop of mine that has better specs than the one I'm using, but I don't see the Beta apps tab as well. 😞 Any suggestions?

                  E
                  Enquzer
                  Participant
                  October 20, 2023

                  I am also facing exactly the same issue on my laptop.

                  Kevin Stohlmeyer
                  Community Expert
                  Kevin StohlmeyerCommunity Expert
                  Community Expert
                  July 24, 2023

                  Creative Cloud knows if your computer does not meet minimum requirements for software and wont show them as available if the hardware does not meet requirements.

                   

                  The other issue I see is you only have 67 GB of free disk space available. I'm not sure how much space the installer requires but on my Mac the beta takes up ~5 GB of disk space.

                  If you go to Photoshop Help Menu - what does the GPU Compatibility show?

                  Y
                  yoo255395964mkkAuthor
                  Inspiring
                  July 24, 2023

                  I updated my driver and restarted my desktop. I'm not sure why that would have anything to do with Beta not showing up thought. It's still not showing up.  

                    Kevin Stohlmeyer
                    Community Expert
                    Kevin StohlmeyerCommunity Expert
                    Community Expert
                    July 24, 2023

                    @yoo255395964mkk Your Intel UHD 630 driver is over 3 years out of date. Update your drivers.

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