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Participant
May 27, 2023
Question

i can.t use generative fill because my age

  • May 27, 2023
  • 1 reply
  • 2159 views

i.m 22 years old 

how can i change my old from settig

This topic has been closed for replies.

1 reply

jane-e
Community Expert
Community Expert
May 27, 2023

@Abdallah30106500hu9h 

 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

 


If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post to the primary thread in Photoshop beta

~ Jane