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pedrosuave
Participating Frequently
June 26, 2023
Answered

I cannot open any files nor even close out of photoshop

  • June 26, 2023
  • 2 replies
  • 303 views

Its been a few weeks since I last used photoshop. 

The following applies to at least beta 24.7, haven't tried others

System: Windows 11 Home 22H2 OSBuild 22631.1906

System: Device name snackybear
Processor 13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz

Graphics: NVIDIA RTX 4090
Installed RAM 64.0 GB (63.7 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 2 touch points

 

Issue:

All other adobe apps have been working fine but when I open photoshop beta I cannot import files/open files, start projects or even close out of program without control alt delete and a force close.

 

 

 

    This topic has been closed for replies.
    Correct answer CShubert

    Hi @pedrosuave 

     

    Try resetting Prefs for the Beta:

    /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)

    /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
    C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

    Launch BETA Photoshop While Pressing The Keyboard Shortcut

    With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

     

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

     

    2 replies

    P
    pedrosuaveAuthor
    Participating Frequently
    June 26, 2023

    That fixed it and thank you for teaching me the shortcut. I will surely use that before posting any more bugs next time. 

      CShubert
      Community Manager
      CShubertCommunity ManagerCorrect answer
      Community Manager
      June 26, 2023

      Hi @pedrosuave 

       

      Try resetting Prefs for the Beta:

      /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)

      /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
      C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

      Launch BETA Photoshop While Pressing The Keyboard Shortcut

      With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

      https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

       

      It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

       

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