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Participant
September 6, 2023
Question

I CANNOT USE PHOTOSHOP BETA, IT CLOSES DOWN.

  • September 6, 2023
  • 2 replies
  • 337 views

I am a paying customer and every time I try to use Photoshop beta the latest edition, it closes down. yet when I use an older version it works. But the program stops and insists I use the newer version. actually, I think this is bull crap. I pay to use your programs but can not use them. so why am i paying? also don't understand all the warnings of violations. i wanted to change a beach photo to a country green park and it will not let me. why do you censor creativity? why am I paying to be censored? I don't think that is legal. if i pay you to use your product i should be able to use it, and not get all this crap. 

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2 replies

Kevin Stohlmeyer
Community Expert
Community Expert
September 6, 2023

As for the program closing down, if you go to your standard Photoshop install, you can go to the Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. This will help narrow down a cause.

The violations is well documented in this thread: https://community.adobe.com/t5/photoshop-beta-bugs/p-generated-images-violate-user-guidelines/idi-p/13811808
Again since you are testing a beta program, you can expect issues and bugs during the testing process. Its why this forum exists - to report issues and imporove the product before it is released publicly.

Kevin Stohlmeyer
Community Expert
Community Expert
September 6, 2023

@Jose292102124kk8 the beta is a voluntary option for you, not part of your paid CC subscription. You still have access to the public releases of Photoshop which is part of your paid plan.

Participant
September 8, 2023

hi kevin, so it is voluntary for me, since i paid or is it free to everyone? just asking for a friend.