image file empty

Forum|Forum|3 years ago
November 18, 2022
4 replies
615 views

when i download images from photoshop in any format it is a empty file

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Correct answer Taven27207852adw5

the problem is gone now

CShubert

Community Manager

Glad to hear that @Taven27207852adw5, thank you for letting us know.

Cheers,

Cory

Taven27207852adw5Author

Participant

it happened again

Pete.Green

What location are you saving the files to?

Does choosing another folder make a difference?

If you create a new file, add something simple to it, then save that as a jpg, is that empty as well?

Taven27207852adw5AuthorCorrect answer

Participant

the problem is gone now

Taven27207852adw5Author

Participant

im using a acer chromebook and google chrome

CShubert

Community Manager

Hi @Taven27207852adw5 thank you for sharing this issue. Would it be possible for you to share a screen video of what you are seeing, your workflow, or a few screenshots so the team could start to understand what might be happening?

Also, what computer/OS are you using as well as browser and version?

Have you tried another browser to see if this issue still persists?

Thank you,

Cory

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