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Participant
May 30, 2023
Question

Impossible utiliser remplissage génératif

  • May 30, 2023
  • 3 replies
  • 7020 views

Bonjour je viens de télécharger la nouvelle version beta du photoshop et justement je voulais tester l'option remplissage génératif, mais sa me dis que je ne suis pas majeur. Je me suis connecté à mon compte et nul part je ne trouve ou je peux modifier ma date de naissance. 

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3 replies

Participant
November 13, 2023

Bonjour, 
je rencontre également un problème avec le remplissage génératif.
Adobe Photoshop me dit que je ne suis pas connecté et que je dois vérifier ma connexion internet, alors que cette dernière fonctionne correctement.
Une idée ?

Kevin Stohlmeyer
Community Expert
Community Expert
November 13, 2023

@Fabian Viroux this is a completely different issue than this post. Check your Windows Defender settings to make sure PS is listed and allowed. Otherwise please start a new thread or search the community for one of the existing threads dealing with this specific issue.

Participating Frequently
July 7, 2023

Bonjour même problème: usage très restreint  de  remplissage generatif . Il refuse la plupart du temps. j' ai réussi à changer une fois ma date de naissance sur Behance, et depuis c' est encore pire. Aucune aide, aucune hotline, aucun service mail

d' assistance.   Pauvre Adobe...

Kevin Stohlmeyer
Community Expert
Community Expert
July 7, 2023

Hi @francoisem71103446 when you say "restrictive use" do you mean that you don't have Generative Fill as an option or that you get rejected when trying to use? If you can access but get rejected, what specifically does it say?

Kevin Stohlmeyer
Community Expert
Community Expert
May 30, 2023

Hi @Javor Photographie 

If you find that Generative Fill is greyed out for you or you have a message regarding Age Verification, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare